RESTAURANT MANAGER
Company: Denny's #6774
Location: Oxnard
Posted on: October 17, 2024
Job Description:
AccountabilityReporting to the District Manager, the Restaurant
Manager will be responsible for overall restaurant operations
execution and management of staff, controllable profit plan
achievement, guest count growth, and sales-building activities.
Additional responsibilities include focus on employee selection,
retention, continuous operational improvement, and a strong
commitment to hospitality and guest satisfaction.Restaurant
Managers must have a strong commitment to and exhibit Denny's
Guiding Principles when interacting with others.Job
ResponsibilitiesThese are areas of performance in which the
Restaurant Manager must be successful to meet their
accountabilities:
- Guests: Makes sure that all Restaurant Managers and employees
put Guests First to ensure a respectful and enjoyable environment,
satisfied guests, and repeat business.
- People: Attracts, hires, develops, coaches, and retains
Restaurant Managers and hourly employees to ensure an engaged,
high-performing team. Does so by:
- Working to create and maintain a respectful and enjoyable
environment for our employees.
- Recruiting and selecting effectively.
- Using corporate training programs, individual development
plans, and work assignments to develop employees' knowledge and
skills.
- Providing timely, constructive coaching and feedback.
- Restaurant Operations: Directs restaurant operations to ensure
that Denny's Brand Standards for food and facilities are
consistently achieved. Does this by:
- Making sure food preparation, handling, and storage guidelines
are consistently followed.
- Enforcing sanitary practices for the general cleanliness and
maintenance of the restaurant.
- Growth: Drives sales, guest count, and profit for the
restaurant by:
- Developing and executing a local store marketing plan.
- Building strategic relationships in the community with civic,
business, school, and professional organizations.
- Ensuring timely and quality implementation of all Divisional
and National marketing promotions and co-op marketing
initiatives.
- Financials: Interprets financial and operational reports and
schedules; analyzes data and identifies gaps in operating
performance; and develops solutions to ensure that operating goals
are achieved.
- Security: Monitors to ensure that proper security procedures
are in place to protect guests, employees, and company assets.
- Asset Management: Monitors to ensure that proper cash handling
and inventory management procedures are in place to protect and
conserve company assets.
- Compliance: Maintains compliance with all Denny's employment
policies, as well as state, local, and federal regulations.
- Problem Resolution: Proactively ensures that problems are
addressed and resolved (such as customer complaints, employee
relations issues, facilities or security issues, etc.). Involves
support resources, such as the District Manager or Human Resources
Manager, as appropriate.
- Teamwork: Performs other duties as needed or assigned;
willingly assists others without being asked.Competencies
- Focusing on Guests: Has a Guests First mindset. Understands who
his/her guests are and is dedicated to exceeding their
expectations. Puts guests firsts while balancing the needs and
priorities of the business to create win/win solutions.
- Driving for Results: Is Hungry To Win for self, team, and
Brand. Pushes self and others for results that move the business
forward. Can be counted on to meet or exceed goals
successfully.
- Working Collaboratively: Values and lives the Power of We
through words and actions. Works well with all people - guests,
franchisees, support employees, supervisors, subordinates, peers,
vendors, etc. Is able to build and effectively manage productive
relationships. Recognizes individual's contributions and works with
and through others to achieve common goals.
- Personal Accountability and Decision Making: Earns the respect
and trust of others by taking initiative and honoring commitments.
Makes timely, informed decisions and owns outcomes for those
decisions. Is open to new and differing perspectives when making a
decision. Understands the impact of his/her words and actions and
strives to be a positive influence on others.
- Managing Talent: Understands the Denny's family is our most
important asset and sees each member of the team as a valuable part
of the whole. Surrounds self with the best team and makes tough,
yet timely and appropriate, people decisions. Provides effective,
timely feedback and coaching. Selects strong, competent candidates
and is able to develop strong leaders by providing challenging
assignments.
- Leadership Courage: Acts and leads with conviction; stands up
for self and team appropriately. Speaks up professionally and
promptly to address issues and provide solutions. Gives others
direct, timely, and constructive feedback.
- Business Acumen: Knows how the business works and how it
relates to the marketplace. Open to innovative ways to achieve
solutions to move the business forward. Sees the big picture;
understands how operational and support functions work together for
the growth and success of the business.Essential Functions
- Must be able to lift a tray weighing up to 25 lbs
- Must be able to lift and carry supplies and equipment weighing
up to 50 lbs; place items on high and low shelves in office, store
rooms, service areas, walk-in coolers, and freezers
- Must be able to bend, stoop, reach, lift, and grasp
- Must be able to hear well in a loud environment to respond to
employee and guest needs
- Must meet any state, county, or municipal regulation pertaining
to health risk concerns about food handling
- Must be able to operate point-of-sale system and differentiate
between monetary denominations
- Must be able to work with all Denny's menu products
- Must be able to work with potentially hazardous chemicals
- Must have sufficient mobility to move and operate in confined
work area
- Must be able to work inside and outside the restaurant
- Must be able to observe staff and all aspects of restaurant
operations
- Must be able to stand and walk during an 8 to 10 hour shift;
occasional shifts in excess of 10 hours may be required due to the
demands of the business
- Must be able to tolerate extreme temperature changes in kitchen
and freezer areasPosition Qualifications
- Minimum of 3 years experience in restaurant, hospitality, or
retail management; additional operations and/or leadership
experience strongly preferred
- Associate's or Bachelor's degree preferred or equivalent
combination of education and experience
- Food Safety Manager certification required
- Strong organizational skills with excellent oral and written
communication skills and the ability to communicate with all levels
of the organization
- Ability to communicate effectively, both orally and in writing,
in the English language
- Possesses basic math skills (add, subtract, multiply,
divide)
- Places a value on diversity and shows respect for others
- Proven ability to problem solve and handle high stress
situations
- Interprets financial statements and understands contributing
factors
- Identifies and anticipates opportunities for improvement and
implements corrective action steps
- Must be able to perform job duties of every position
- Must be prepared to multitask in accordance with the demands of
the business
- Ability to work weekends, holidays, evenings, and additional
shifts as needed
- Available to travel, to include occasional overnight and
airline travel when applicable
- Licensed to operate an automobile without hours of operations
restrictions
- Has reliable transportation in order to meet banking
obligationsDenny's Guiding Principles
- Guests First
- Embrace Openness
- Proud of Our Heritage
- Hungry to Win
- The Power of WeThey're more than just customers or consumers.
They are our guests and we invite them into our homes with open
arms. They are the very reason why we are in business and the
center of everything we do.Open means so much more than just being
open for business 24/7. It means being open to all people,
appetites, and budgets. It says we are open-minded and open to new
ideas. Honest, warm and inviting. Open is the way we think and act
every hour of every day.We are the classic American diner and proud
of everything that means. Since 1953, we have served quality food
and healthy portions at a fair price. No matter where we are, our
light is always on inviting guests around the world to a place
where everyone is welcome.At Denny's, we are constantly looking
ahead. We are always moving, striving for more, hungry for
greatness. We are open to fresh, innovative thinking. We believe we
will succeed through teamwork, accountability, and pushing the
boundaries of ourselves and our Brand.Our Denny's family is our
most important asset. We trust, support, and respect each other and
work together for the greater good. We recognize the contributions
of all and empower each and every one of us to achieve great
things. Together, we will celebrate our successes and have fun
doing it.This job description is intended to describe the general
nature and level of work being performed by the employees assigned
to this position. It is not intended to be an exhaustive list of
all duties, responsibilities or tasks which may be required to be
performed in this position.Denny's may amend, change, or modify the
responsibilities and duties of this position to meet business needs
as necessary. This job description does not constitute a contract
for employment and may be changed at the discretion of Denny's with
or without notice.
Keywords: Denny's #6774, Huntington Park , RESTAURANT MANAGER, Hospitality & Tourism , Oxnard, California
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